How to Cancel a Chegg Subscription: Step-By-Step | Cake Blog (2024)

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Canceling monthly memberships, subscriptions, and updating account information are normal day-to-day activities. Duties like this may also fall under your purview when handling things to do when someone dies, especially if you have been tasked with handling a loved one’s estate as an executor.

Jump ahead to these sections:

  • How to Cancel Your Own Chegg Subscription
  • How to Cancel a Deceased Loved One’s Chegg Subscription
  • Frequently Asked Questions: Cancel a Chegg Subscription

You can steer clear of being charged for services not in use by canceling the account before your next scheduled billing date (if you have a monthly or weekly paid subscription). For example, you or your loved one may have a Chegg subscription that you’re looking to permanently cancel.

How to Cancel Your Own Chegg Subscription

Chegg is a technology company that offers digital/physical textbook rentals, educational services, and virtual tutoring. They offer textbook solutions that allow you to save more and spend less. You can discover more about them by looking at their website.

Maybe you’re looking to trade out Chegg for other applications, another service, or you’re simplifying your monthly spending. Whatever the case may be, the steps below will show you how to cancel your Chegg subscription. You can also find more information and additional help by heading over to Chegg’s Help Center.

Step 1: Head to the Chegg website

You can cancel your Chegg account by navigating to your specific account page, which is on the Chegg website. Their website allows its users a variety of services and merchandise. Go to your account page to begin the deletion process. Go online to to begin.

Step 2: Check out your subscription

Once you’ve headed to the Chegg website, log in to your personal account. You’ll need your account username and unique password. Click on your profile in the corner on the top right of the screen.

Step 3: Navigate To Your Chegg account

After logging in to your Chegg account, scroll your mouse over to the “My Account” tab. Next, click on “Change/Cancel Membership.”

You will have to verify your Chegg account by entering your password.

Step 4: Change Chegg subscription status

Next, you’ll select the “Pay As I Go” Chegg option. Once you do so, click to save your changes.

Step 5: Verify your Chegg request to cancel

Next, click on the unsubscribe option. They’ll ask you to provide a reason for canceling. Options include: “it’s too expensive,” “not compatible with your needs,” or “something else.”

Choose your reason and click on enter. Finally, submit your request and save changes.

Contacting customer service for additional support

Another way is to reach out to Chegg’s customer service via text (408-351-0942) or phone (855-477-0177) and request to have a representative assist you with your account changes. Once you offer them your details, including your account ID, username, and/or password you created. They can help you navigate your way through the cancellation/deactivation process.

Once your Chegg subscription is canceled, you won’t be charged any more fees. You cannot deactivate your Chegg account on the Chegg mobile app, but you can cancel your subscription via either the Apple App Store or the Google Play Store. You will receive an email that confirms the change, to the unique email you subscribed with, once your Chegg account is completely deactivated or deleted.

How to Cancel a Deceased Loved One’s Chegg Subscription

This section might be beneficial if you have a deceased loved one that has a Chegg account that you want to cancel on their behalf. Below are the necessary steps to cancel your loved one’s subscription. Once you cancel their Chegg account, it will no longer be accessible from their website. This will stop any more charges or alerts.

Step 1: Follow the prior steps above

Just like the steps listed above, you can head online to monitor your loved one’s Chegg subscription and see what they currently have activated, including whether they are on a paid plan or a free plan. You can find additional information about your loved one’s Chegg account by going to the Chegg website.

Step 2: Find additional assistance through Chegg

By reading the prior steps you can manage the cancellation on the Chegg website. In the event you need additional assistance to support the cancellation of your loved one’s subscription, you can contact Chegg customer support via text or phone call. They also have an FAQ page to help you before you contact them.

If you don’t have your deceased loved one’s password handy, you may want to see if they saved their account information in a password manager.

If you choose to talk to Chegg’s customer service, they will ask for your loved one’s information like their email address and other account information. However, it is worth noting that you might need to provide a death certificate.

Getting a death certificate can help with streamlining the cancellation of important financial accounts, such as bank accounts or any investment management. It may also provide you with additional comfort or support when grieving and healing.

Frequently Asked Questions: Cancel a Chegg Subscription

Even before canceling a Chegg subscription, you may have a few reservations or are unsure about the process. Below are a few frequently asked questions about canceling a Chegg subscription.

Is a cancellation fee charged when I cancel my Chegg subscription?

If you cancel before your billing period ends, you won’t be charged. However, you have to make sure to cancel before your next payment date to avoid additional charges from processing.

You can learn more on the Chegg website about any potential additional cancellation charges.

Will I still be charged if my account is paused?

You can pause your account every month for up to six months. From that point, it’s best to cancel the account altogether. If you paused your account and were still charged, reach out to customer service.

How soon will my Chegg subscription end?

After canceling your Chegg subscription, it will be processed immediately. However, you will still have access until your billing cycle ends.

How to Delete Your Chegg Subscription

Whether it’s deleting your account or the account of a deceased loved one, handling these tasks promptly can give you more time to focus your energy elsewhere once it gets done. Once you decide that an account isn’t necessary or beneficial to you anymore, it’s important to pause, cancel, or delete it. You can avoid any already scheduled charges, unnecessary alerts, or fraudulent activity from affecting you by staying up-to-date with your Chegg subscription.

  1. “Frequently Asked Questions,” Help Center, Chegg Inc, 2022,
How to Cancel a Chegg Subscription: Step-By-Step | Cake Blog (2024)


How to Cancel a Chegg Subscription: Step-By-Step | Cake Blog? ›

Go to My Account. Click Orders. Under Subscriptions, select the subscription you want to cancel and click Cancel subscription.

How do I discontinue my Chegg subscription? ›

Go to My Account. Click Orders. Under Subscriptions, select the subscription you want to cancel and click Cancel subscription.

How do I stop auto payment in Chegg? ›

I would like to stop the automatical renewal of my chegg study...
  1. Sign in to your Google account.
  2. Select "Payments & subscriptions".
  3. Click on "Subscriptions".
  4. Follow the on-screen instructions.
Dec 2, 2023

How do I remove the payment method in Chegg? ›

  1. Click on the account from the menu and then click on Payment options.
  2. Now you will see all your card that you've added on Chegg.
  3. Click on the card you want to remove.
  4. You'll be asked for removing your card from the account. If you clicked yes it will remove the card from Chegg account.
Jun 27, 2021

Why won't my Chegg account delete? ›

Chegg will not allow you to delete your account if you have any open subscriptions or transactions. Cancel any active subscriptions by visiting the Orders tab and return any textbook rentals (including physical textbooks). Physical textbooks must be received by Chegg before you can delete your account.

How do I get Chegg to stop charging me? ›

How To Cancel Chegg—A Walkthrough
  1. Log into your account on the official Chegg website.
  2. Navigate to My Account.
  3. Select Orders.
  4. In the Subscriptions section, find the Chegg subscription and select the Cancel subscription option.
  5. Choose one of the provided options under Tell us why you're canceling, then click on Continue.
Dec 11, 2023

How can I deactivate my Chegg account? ›

Here is how you can delete your Chegg account via email:
  1. Open the Chegg website.
  2. Log into your Chegg account > My Account page.
  3. Cancel any active subscriptions and return book rentals.
  4. Head over to the email account you have used to register for Chegg.
  5. Compose a new email.
  6. Write a clear subject like Account deletion request.
Jan 1, 2024

How do I stop automatic monthly payments? ›

Call and write the company. Call the company and tell them you are taking away your permission for the company to take automatic payments out of your bank account. The company's customer service should be able to help you, and there might be an online form you can use. Then, follow up by writing a letter or an e-mail.

Why is Chegg still charging me? ›

You can only pause your subscription on a monthly basis, from one month to a maximum of six months. If you remember pausing your subscription but were still charged, it might be because the period you had paused for is over. If you wish to, you can sign in to your Chegg account and choose to pause again.

How do I stop auto transactions? ›

You can stop auto debit transactions by contacting the company that's debiting your account, notifying your bank, and monitoring your account. You can also manage auto debit settings via online banking or mobile apps.

How do I remove my payment? ›

You can remove a credit card, debit card, or other payment method from your Google Play account.
  1. On your Android phone or tablet, go to payment methods on Google Play.
  2. Tap More. Payment settings.
  3. If asked, sign in to Google Pay.
  4. Under the payment method you want to remove, tap Remove. Remove.

Can you call Chegg customer service? ›

How do I reverse a payment on Chegg? ›

Luckily, you can always reach out to Chegg and ask them for a subscription refund in this situation. You can write an email to the Chegg staff requesting a replacement for the minutes you have left, or a payment refund.

Does deleting your Chegg account delete questions? ›

No, canceling your Chegg subscription will not delete your account or any of the questions you have ...

How do I get a refund from Chegg? ›

If you're not satisfied with any digital book that you rent or purchase from us, or you cancel a class and don't need it, you may return it for a full refund within the first 10 days of your purchase by going to your My Account page and following the instructions for digital returns.

How do I pause my Chegg subscription? ›

Head to My Account, then click on Orders. Under Subscriptions, choose Chegg Study and click Pause subscription. Choose the duration of your pause (up to six months). Click the Pause subscription button.

How do I pause my Chegg monthly subscription? ›

I want to pause my Chegg Study subscription.
  1. Head to My Account, then click on Orders.
  2. Under Subscriptions, choose Chegg Study and click Pause subscription.
  3. Choose the duration of your pause (up to six months).
  4. Click the Pause subscription button.

Can I get my money back from Chegg if I cancel my subscription? ›

Subscriptions are generally non-refundable. What you cancelled was the NEXT renewal. You will get to keep using the subscription through the period that you already paid for.

How do I cancel my Chegg Easybib subscription? ›

Cancellation: You can cancel your subscription at any time by visiting our Support Page and completing the steps to cancel or by emailing Cancellations will take effect at the next billing period.

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